All orders are shipped from our Mexico City studio
OUR SHIPPING PROVIDERS currently we work with different shipping providers depending on the location that your order is going to. All shipment carriers come with a tracking number so you can see where your package is.
PROCESSING AND DELIVERY TIMEFRAMES
We aim to process your order as soon as possible within standard working hours, Monday to Friday. All items ship within 2-8 days of your order. Once your order has been dispatched you will receive email confirmation which will include tracking details. Delivery timeframes are estimates and do not take into account processing times, transit delays or customs hold ups.
UNDELIVERED & MISSING ORDERS
FEDEX If your order has not been delivered within the estimated delivery period, you can track your order through the relevant shipping carrier using the tracking details provided in your shipping confirmation email.
MEXPOST / USPS If your order has not been delivered within the estimated delivery period, please contact us email@example.com. Rarely are shipments lost, it is very normal for them to be delayed during the pandemic.
If you have any questions regarding shipping rates, delivery timeframes, or if you need help tracking your order, please email us at firstname.lastname@example.org