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Customer Service Hours:

Monday - Saturday

10am-6pm GMT-5

*please allow 1-2 business days for a response*

 

Updates due to COVID-19 

  • Orders will be processed within 2-8 business days from the order date. 
  • UPS shipments may take up to 7-14 business days due to backup and delays amongst courier services. 
  • USPS shipments may have extra delays of 1-4 weeks due to the postal system backup in Mexico. 

     

    Returns

    • ALL SALE ITEMS ARE FINAL SALE. NO EXCEPTIONS. 
    • APPLIED DISCOUNTS ON FULL-PRICED ITEMS ARE NOT ELIGIBLE FOR RETURN, BUT ARE ELIGIBLE FOR EXCHANGE OR STORE CREDIT.
    • MADE TO ORDER ITEMS ARE NOT ELIGIBLE FOR RETURN, BUT ARE ELIGIBLE FOR EXCHANGE OR EXCHANGE FOR STORE CREDIT.

    • You have 7 days to return an order after receiving it. Customer is responsible for return shipping.
    • Your return will be processed within 7 days of being received. You will be refunded the full amount of the item minus the cost of shipping.
    • In the event that you received a free shipping with your item you will be charged half the cost of shipment. 
    • Merchandise must be unworn and in perfect condition with tags still attached (if applicable), if merchandise has been worn the item will not be refundable. Items in this case can be shipped back to customer at their expense.
    • In order to process a return please contact returns@ninstudio.org
    • Orders cannot be cancelled once item is shipped.
    • Shipping is non-refundable.
    • You must ship back item within 7 days of return confirmation otherwise we cannot accept your return (review updates due to COVID19) 
    • If you need help generating your shipment label email us britt@ninstudio.org

           

          Return Addresses

          • Worldwide or USA return items to the below address using a carrier service of UPS, FEDEX or DHL * please note we do not accept returns through international local postal services.
          • Return items within Mexico to the below address: 

            Calle Marsella 68, Juárez, Cuauhtémoc, 06600, CDMX, México.  

            * for full return information please contact us britt@ninstudio.org

             

            Exchanges

            • If you would like to exchange your product for another size,  please contact returns@ninstudio.org
            • Exchanges are only applicable to full-priced items. NO EXCEPTIONS.
            • If you purchased a full-priced item with an applied discount, you may request an exchange or store credit.
            • If you purchased a made to order item, you may request an exchange or store credit.
            • The customer is responsible for covering half of the total exchange shipping.

               Damaged or faulty items 

              • We do our best to make sure that your item arrives safely and in perfect condition. We understand that things do happen and would love to hear from you straight away to return an unsatisfactory item. 
              • If you receive a faulty/damaged item, please send an email to britt@ninstudio.org with clear images of evidence to confirm your return. 
              • Nin Studio will cover full shipment costs to support your return process.
              • Once item is received, please allow 7 days for the Nin Studio team to review your item and confirm the return. 
              • Once item has been fully approved, you will receive your full refund * the time for refund processing will depend on your bank. 

                      Lost/Stolen Packages

                      • Nin Studio is not liable for any lost or stolen packages, if you are interested in insuring your package contact us here 
                      • If your package is lost or stolen in transit, please contact us
                      • COVID UPDATES if your package is taking longer than anticipated please contact us.