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Customer Service Hours:

Monday - Friday

10am-5pm GMT-5

*please allow 1-3 business days for a response*

Order Processing 

  • Orders will be processed within 2-6 business days from the order date. 
  • The postal services are prone to experience delays in their delivery times since May 2022. This is not within the hands of the Nin Studio team.

Returns

  • You have 7 days to return an order after receiving it. Customer is responsible for return shipping. 
  • Your return will be processed within 7 days of being received. You will be given the option of a refund or store credit minus the cost of shipping. OR the ability to exchange for another item 
  • ALL SALE ITEMS ARE FINAL SALE. NO EXCEPTIONS. 
  • APPLIED DISCOUNTS ON FULL-PRICED ITEMS ARE NOT ELIGIBLE FOR RETURN, BUT ARE ELIGIBLE FOR EXCHANGE OR STORE CREDIT.
  • MADE TO ORDER ITEMS ARE NOT ELIGIBLE FOR RETURN, BUT ARE ELIGIBLE FOR EXCHANGE OR EXCHANGE FOR STORE CREDIT.
  • In the event that you received a free shipping with your item you will be charged half the cost of shipment which will be taken out of the refunded amount. 
  • Shipping is non-refundable.
  • Merchandise must be unworn and in perfect condition with tags still attached (if applicable), if merchandise has been worn the item will not be refundable. Items in this case can be shipped back to customer at their expense.
  • In order to process a return please contact info@ninstudio.org
  • Orders cannot be cancelled once item is shipped.
  • You must ship back item within 7 days of return confirmation otherwise we cannot accept your return 
  • If you need help generating your shipment label email us info@ninstudio.org

Return Addresses

Exchanges

  • If you would like to exchange your product for another size,  please contact info@ninstudio.org
  • Exchanges are only applicable to full-priced items. NO EXCEPTIONS.
  • If you purchased a full-priced item with an applied discount, you may request an exchange or store credit, we cannot guarantee that your request will be approved. 
  • If you purchased a made to order item, you may request an exchange or store credit we cannot guarantee that your request will be approved.
  • The customer is responsible for covering half of the total exchange shipping.
  • Once you have confirmed your exchange with our team, you will be responsible for providing the return tracking number before we ship out your replacement item. If you need help generating a shipment label, pleat contact us here info@ninstudio.org 

 Damaged or faulty items 

  • We do our best to make sure that your item arrives safely and in perfect condition. We understand that things do happen and would love to hear from you straight away so we can return an unsatisfactory item and provide a satisfactory solution. 
  • If you receive a faulty/damaged item, please send an email to info@ninstudio.org with clear images of evidence to confirm your return. 
  • Nin Studio will cover full shipment costs to support your return process.
  • Once item is received, please allow 7 days for the Nin Studio team to review your item and confirm the return. 
  • Once item has been fully approved, you will receive your full refund * the time for refund processing will depend on your bank. 

Lost/Stolen Packages

  • Nin Studio is not liable for any lost or stolen packages, if you are interested in insuring your package contact us here 
  • If your package is lost or stolen in transit, please contact your postal service provider
  • If your package is taking longer than anticipated please contact your postal service provider before getting in contact with us. We are only able to give a status update of your order, we are not responsible for shipping support.