Customer Service Hours:
Monday - Friday
10am-5pm GMT-5
*please allow 1-3 business days for a response*
Order Processing
- Orders will be processed within 2-6 business days from the order date.
- The postal services are prone to experience delays in their delivery times since May 2022. This is not within the hands of the Nin Studio team.
Nin Studio works in small, limited production batches. For this reason, we do not offer refunds, except in the case of faulty or damaged items. Exchanges or store credit may be offered in accordance with the policies below.
INTERNATIONAL ORDERS
All international sales are final. No exceptions.
To ensure the best possible fit before purchase, we offer personalised sizing support.
Prior to ordering, please email info@ninstudio.org with:
-Bust, waist, hip, and height measurements
-Name of the garment
-Desired colour
-Link to the product
Our team will assist you in selecting the most appropriate size.
MEXICO ORDERS
All sale items are final sale. No exceptions.
Full-priced items may be returned within 7 days of receiving your order.
Once approved, returns will be processed within 7 days of being received.
Customers may choose:
Store credit (minus shipping costs), or an exchange for another available item.
Customers are responsible for all return shipping costs.
Items must be unworn, unused, and in perfect condition, with tags attached (if applicable).
Worn or damaged items will not be accepted and may be returned to the customer at their expense.
Orders cannot be cancelled once shipped.
Returned items must be shipped within 7 days of return confirmation, or the return will no longer be accepted.
To initiate a return, please contact info@ninstudio.org
If you require assistance generating a shipping label, email info@ninstudio.org
Return addresses will be provided upon request.
EXCHANGES
Exchanges are available only for full-priced items.
To request an exchange, email info@ninstudio.org with:
-Product name
-Size requested
Exchanges are subject to availability and cannot be guaranteed.
Customers are responsible for all shipping costs.
A return tracking number must be provided before the replacement item is shipped.
If you need assistance generating a shipping label, please contact info@ninstudio.org
DAMAGED OR FAULTY ITEMS
If your item arrives damaged or faulty, please contact info@ninstudio.org immediately.
Include clear photographs showing the issue.
Nin Studio will cover all return shipping costs for approved faulty or damaged items.
Once received, please allow up to 7 days for our team to review the item.
Upon approval, a full refund will be issued.
(Refund processing times depend on your bank or payment provider.)
Once item has been fully approved, you will receive your full refund. The time for refund processing will depend on your bank.
LOST OR STOLEN PACKAGES
Nin Studio is not liable for lost or stolen packages.
If you wish to insure your shipment, please contact info@ninstudio.org
prior to shipping.
For lost, delayed, or stolen packages, please contact your postal service directly.
We are able to provide order status updates but cannot assist with carrier investigations.